They want something more real-time and practical.
People don’t prefer waiting in long queues or holding on to their phones till a customer service agent comes to offer them a response. At least 79% of millennials want mobile responsive customer support, while 90% expect businesses to have some kind of online support. This survey showed that people expected the companies to respond on messenger apps within the hour.Įven today, the statistics remain to be true. When Salesforce conducted a similar survey, they realized that 80% of the buyers expect immediate communication.
From purchase to customer service, your customer is looking for real-time communication.Īccording to a survey conducted by Salesforce, 80% of customers said that the company’s customer service is as important as the products/services they offer. We live in an era of “now,” where everything we want needs to be given immediately.
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